Refund policy

Cancellation

You can cancel an order while it is Pending. After processing begins, contact us for help. An administrator can cancel an order before delivery.

If an order is cancelled while Pending, we refund all money actually received, including the delivery charge.

Once Processing has started, we refund only the paid product portion. Delivery charges are retained. A delivery-charge-only advance therefore produces no product refund after Processing.

Returns and receipt

Contact us to arrange an approved whole-order return after delivery. If goods have left us, a refund is available only after the whole order physically returns and we confirm receipt.

A courier return notification alone does not confirm that we have received the parcel.

Refund amount and confirmation

Refunds use the discounted values stored with your order, not current catalog prices. We never refund more than the remaining refundable payment actually received.

We initiate a refund to the original bKash gateway payment or record a completed manual or cash-on-delivery refund as applicable. A refund is marked completed only after success is confirmed. An uncertain gateway result remains pending confirmation; it is not automatically submitted again.